Refund policy

OVERVIEW

At VEER Golf, we stand behind our products and are committed to providing a dependable customer experience. If there is a problem with your order, our team is here to help.
This policy explains how returns, exchanges, damaged products, missing shipments, preorder cancellations, and refunds are handled.
For assistance, contact orders@veergolf.com.

SECTION 1 - RETURNS

VEER Golf offers a 30-day return period beginning on the date your order is delivered.
To qualify for a return, merchandise must be unused, unopened, and in its original packaging, with proof of purchase.
Golf balls that have been played, used, or removed from their original packaging are generally not eligible for return unless they are defective or otherwise qualify for a remedy under applicable law.
To request a return, contact orders@veergolf.com with your order number and reason for the request.
If your return is authorized, our Customer Experience team will provide return instructions and the appropriate shipping address.
Please do not send merchandise back without receiving return instructions.
For standard returns based on a change of mind, customers are responsible for return shipping costs unless VEER Golf states otherwise. If an order arrives defective, damaged, or incorrect, VEER Golf will cover reasonable return shipping costs when a return is required.

SECTION 2 - DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Please inspect your order when it arrives.
If you receive defective golf balls, damaged merchandise, or an incorrect item, contact orders@veergolf.com as soon as possible.
Include your order number, a description of the issue, and photographs when available.
VEER Golf will review the circumstances and arrange an appropriate resolution, which may include replacement, refund, or another remedy.
Customers will not be required to pay additional shipping charges to correct an error made by VEER Golf.

SECTION 3 - LOST OR MISSING SHIPMENTS

VEER Golf takes delivery concerns seriously.
If your order has not arrived within the expected delivery period, contact orders@veergolf.com with your order number.
Our Customer Experience team will review tracking information, coordinate with the shipping carrier when appropriate, and investigate the issue.
If a package is confirmed lost in transit, VEER Golf will arrange a replacement or refund, as appropriate.
If tracking indicates that a package was delivered but you cannot locate it, please contact us promptly. We will investigate the circumstances and work toward a fair resolution.
Claims are evaluated individually, subject to applicable consumer protection laws.

SECTION 4 - PREORDER CANCELLATIONS

VEER Golf may offer products for preorder before they are available for immediate shipment.
VEER Green Dot preorders are currently expected to begin fulfillment in January 2027.
Payment is collected when a preorder is placed.
Customers may cancel an unshipped preorder at any time before shipment by contacting orders@veergolf.com.
Canceled preorders will receive a full refund to the original payment method.
If VEER Golf cannot fulfill an order within the applicable shipping timeframe, we will notify the customer and provide the cancellation or refund options required by applicable law.
Once a preorder has shipped, the standard return provisions of this policy apply.

SECTION 5 - EXCHANGES

If you receive a defective, damaged, or incorrect product, VEER Golf will review your request and arrange an appropriate replacement or other remedy.
For exchanges based on personal preference, customers may request a return of eligible merchandise and place a separate order for the desired product.
Exchanges are subject to product availability.

SECTION 6 - NON-RETURNABLE ITEMS

The following items are generally not eligible for standard returns:

  • Golf balls that have been played or used.

  • Opened merchandise that is not defective.

  • Personalized or custom-made products, unless defective or incorrect.

  • Gift cards, except where required by law.
    These exclusions do not limit any non-waivable rights or remedies available under applicable law.

SECTION 7 - REFUND PROCESSING

Once a return is received and inspected, VEER Golf will notify the customer whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Refunds are generally processed within 10 business days after approval, although the customer's bank or payment provider may require additional time to post the funds.
If more than 15 business days have passed since your refund was approved, contact orders@veergolf.com.
Refunds for canceled or unfulfilled preorders will be handled according to applicable law, including any required refund deadlines.

SECTION 8 - CUSTOMER SUPPORT

For returns, refunds, exchanges, cancellations, or delivery concerns, contact:

VEER Golf
Customer Experience
Email: orders@veergolf.com
Website: www.veergolf.com

PLAY YOUR GAME.