Shipping policy

OVERVIEW

At VEER Golf, we are committed to delivering a dependable shopping experience from the moment an order is placed until it reaches our customers.
This Shipping Policy explains our preorder fulfillment process, shipping timelines, delivery procedures, and how we handle lost, damaged, or missing shipments.
For shipping assistance, contact orders@veergolf.com.

SECTION 1 - PREORDER FULFILLMENT

VEER Golf may offer products for preorder before they are available for immediate shipment.
VEER Green Dot golf balls are currently available for preorder, with fulfillment expected to begin in January 2027.
Payment is collected at the time a preorder is placed.
Estimated fulfillment dates are provided before purchase and represent our current shipping expectations rather than guaranteed delivery dates.
If a material delay affects an order, VEER Golf will notify the customer and provide updated information and applicable cancellation or refund options.
Customers may cancel an unshipped preorder at any time before shipment by contacting orders@veergolf.com. Canceled preorders will receive a full refund to the original payment method, in accordance with our Refund & Return Policy.

SECTION 2 - ORDER PROCESSING

Orders are processed once the applicable products are available for fulfillment.
For in-stock merchandise, processing times will be communicated on the product page or during checkout when applicable.
Preorders are processed according to their announced fulfillment schedule.
Orders placed on weekends or holidays may require additional processing time.
Customers will receive an order confirmation after successfully completing their purchase.

SECTION 3 - SHIPPING RATES

Applicable shipping charges are displayed during checkout before payment is completed.
Shipping rates may vary depending on the delivery address, selected shipping method, and order contents.
Any promotional shipping offers will be subject to the terms displayed at the time of purchase.
VEER Golf does not charge additional shipping fees after an order has been placed without the customer's authorization, except where permitted by applicable law.

SECTION 4 - SHIPPING CONFIRMATION AND TRACKING

Once an order ships, VEER Golf will send a shipping confirmation email.
Tracking information will be provided when available through the selected shipping carrier.
Tracking updates may take additional time to appear after a shipping label is created or a package is accepted by the carrier.
Customers are encouraged to review their shipping confirmation and contact our Customer Experience team if they notice an issue.

SECTION 5 - ESTIMATED DELIVERY TIMES

Delivery estimates depend on the shipping carrier, selected shipping service, destination, and other relevant circumstances.
Estimated delivery dates are not guaranteed unless VEER Golf expressly states otherwise.
Carrier delays, severe weather, transportation disruptions, and other circumstances may affect delivery schedules.
If an order experiences a significant shipping delay, VEER Golf will assist the customer in investigating the issue and determining the appropriate next steps.
Nothing in this section limits the customer's rights under applicable consumer protection laws.

SECTION 6 - LOST OR MISSING PACKAGES

VEER Golf takes responsibility for investigating delivery problems and helping customers resolve legitimate shipping concerns.
If an order does not arrive within the expected delivery period, customers should contact orders@veergolf.com with their order number.
Our Customer Experience team will review tracking information and coordinate with the shipping carrier when appropriate.
If a shipment is confirmed lost in transit, VEER Golf will arrange a replacement or refund, as appropriate.
If tracking shows that a package was delivered but the customer cannot locate it, VEER Golf will investigate the circumstances and work toward a fair resolution.
Claims will be evaluated individually, subject to applicable consumer protection laws.

SECTION 7 - DAMAGED SHIPMENTS

Customers should inspect their merchandise upon delivery.
If a package arrives damaged or contains damaged products, contact orders@veergolf.com as soon as possible.
Please provide your order number, a description of the damage, and photographs when available.
VEER Golf will review the issue and arrange an appropriate resolution, which may include a replacement, refund, or another remedy.
Customers will not be responsible for additional shipping charges required to correct damage attributable to VEER Golf or transit.

SECTION 8 - INCORRECT OR INCOMPLETE ORDERS

If an order contains incorrect merchandise or is missing an item, contact orders@veergolf.com.
Please include your order number and a description of the issue.
VEER Golf will review the order and arrange an appropriate correction.
Customers will not be charged additional shipping fees to correct fulfillment errors made by VEER Golf.

SECTION 9 - SHIPPING ADDRESS ACCURACY

Customers are responsible for providing an accurate and complete shipping address during checkout.
If an address correction is needed, contact orders@veergolf.com as soon as possible.
VEER Golf will make reasonable efforts to update an address before shipment, but changes cannot always be guaranteed once an order has entered fulfillment or been transferred to a carrier.
If a shipment is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before reshipment. Any applicable charges will be communicated before payment.

SECTION 10 - SHIPPING RESTRICTIONS

Shipping availability may vary depending on the destination and applicable carrier restrictions.
VEER Golf may limit shipping to certain locations based on operational availability, applicable laws, or carrier capabilities.
Available shipping destinations and methods will be displayed during checkout.
Customers will be notified if an order cannot be fulfilled to the selected destination.

SECTION 11 - CUSTOMER SUPPORT

For questions regarding shipping, delivery, tracking, damaged merchandise, or missing orders, contact:

VEER Golf
Customer Experience
Email: orders@veergolf.com
Website: www.veergolf.com

PLAY YOUR GAME.